Verizon Fios which is also known as “Fios by Verizon” is a very reliable fiber-optics network. This network is specially designed to provide you awesome Internet speed. Verizon also offers Fios TV which provides unmatched HD pictures and sound quality. Despite having all these benefits, we can’t say that Fios by Verizon is completely flawless. More often than not, we can see a lot of Fios customer grumbling about random problems.

Thankfully, Verizon Fios Customer support team is there to help user resolve all kinds of problems related to Verizon Fios Internet and TV. If you don’t know how to contact Verizon Fios tech support team then this article is just for you. Here, we will discuss various methods by which you can contact Verizon Fios support effortlessly.

Why Verizon Fios is so special?

There isn’t any doubt that Fios by Verizon is one of the most sophisticated Internet services available in the United States. Let’s have a look at some of the primary advantages that Fios by Verizon can offer you.

  • Unmatched Internet Speed: Unmatched Internet speed is the foremost benefit of the Verizon Fios. Gone are the days when you have to deal with a slow and sluggish internet connection. With Verizon Fios, you can enjoy fast and uninterrupted internet facility.
  • Superior Network: Fios by Verizon uses the most sophisticated technology which allows you to load music, movies and other high bandwidth files on multiple devices that too with no lag time whatsoever.
  • Amazing Flexibility: Verizon Fios is also known for its exemplary flexibility. It offers a wide range of internet speed packages and service options. You can upgrade them whenever you want as per your requirement.
  • Unmatched Customer service: Verizon Fios also has a very dedicated team of customer service executives. No matter how complicated your problems are, you can dial Verizon Fios Support number and get them resolved easily. Apart from the phone number, Fios by Verizon also offer support services through chat, email and social media.

What problem and issues can occur in Verizon Fios?

There is no internet service available today that is completely immune to all kinds of errors and issues. Like all other internet services, some issues in Verizon Fios are also inevitable. Although it is very tough for us to list all of them still you can check some of the most common ones as given below:

  • Verizon Fios not working
  • Verizon Fios not getting gigabit speed
  • Unable to connect to Verizon Fios router
  • Verizon Fios TV unable to detect a network connection
  • Verizon Fios router isn’t working in my area
  • unable to locate hub Verizon Fios
  • Verizon Fios TV not sound
  • Verizon Fios TV no signal issues
  • Wifi not working Verizon Fios
  • Verizon Fios unable to connect to Internet
  • Verizon Fios app unable to authenticate issue

There is no need to be bothered if the problem you are facing is not listed above. You can call Verizon Fios helpline number for all kinds of problems related to Fios by Verizon. The specialist will patiently listen to the particular problem you are facing and then offer you the most appropriate solution.

How can I contact Verizon Fios Technical Support?

There are many ways by which you can get in touch with the experts of Verizon Fios. You can choose any of the following methods and get assisted by the specialists of Fios by Verizon.

Verizon Fios phone number

The best way in which you can contact the Verizon Fios support team directly is dialing the Verizon Fios help number. As soon as you give a call, a specialist having years of experience in resolving different kinds of problems related to Verizon Fios will be there to help you. You will not only be able to get a resolution to the problem you are facing but you may also get tips and trick to use Verizon Fios in a much better way. The department wise phone numbers of Verizon Fios are given below:

  • Verizon Customer Support phone number: (800) 837-4966 – This phone number is primarily for fixing different kinds of technical issues of the users. You can give a call on this number to solve the problem related to sales, billing, technical support etc. It is not advised to go for this number to cancel your service because the waiting time is usually higher.
  • Verizon Cancellation Department phone number: (844) 837-2262 – This number belongs to the Verizon’s retention department, this department is responsible for the cancellation of your services. When you will dial this, you will get assisted by a representative of sales time who may offer you many discounts.
Department Support Number
Verizon Cancellation Department (844) 837-2262
Verizon Customer Support (800) 837-4966

Verizon Fios Business Customer service phone numbers

Verizon offers separate customer support service for its business customers. If you are a Verizon Business customer then you can get assistance through the following numbers.

  • Verizon Business Customer Service Phone Number: (800) 837-4966 – The business customers of Verizon can dial this number to get help in order to fix issues related to billing, service upgrade, technical errors etc. The waiting time for business customers is usually less as compared to residential customers.
  • Verizon Business sales team (smb): (888) 680-7266 – You can call this Verizon small business sales phone number to get answers to your queries related to setting up new internet , phone service or TV connection. Verizon is known for offering many exciting small business packages to its users. A sales executive will help you determine the right package for your company.
  • Verizon Business sales team (Enterprise): (877) 297-7816 – This is a dedicated helpline for Verizon enterprise sales services. You will not have to face much of waiting time after dialing this number because the call volumes are generally lower. As soon as you give a call on this number, an executive will discuss all the available plans and packages with you.
Department Support Number
Verizon Business Sales (Enterprise) (877) 297-7816
Verizon Business Sales (SMB) (888) 680-7266
Verizon Business Customer Service Phone Number (800) 837-4966

 Contact Details of Verizon Fios Store by cities

The contact details of various Verizon Fios stores across the United States are given below

Name of Store Phone Number Working Hours Address of store
Verizon Fios Store (617) 969-2526 Tuesday to Saturday – 10 AM to 6 PM 244 Needham St, Newton, MA 02461
Verizon Fios Store (866) 499-1178 Tuesday to Saturday – 10 AM to 6 PM 419-423 Moody St, Waltham, MA 02453
Verizon Fios Store (888) 251-6166 Tuesday to Saturday – 10 AM to 6 PM 411 Lynnway, Lynn, MA 01901
Verizon Fios Store (978) 392-3600 Mon to Sat – 9 AM to 8 PM, Sunday – 11 AM to 6 PM 4 Cornerstone Square, Westford, MA 01886
Verizon Fios Store (978) 466-5941 Mon to Sat – 9 AM to 8 PM, Sunday – 11 AM to 5 PM 975 Merriam Ave #117, Leominster, MA 01453
Verizon Communications Inc (718) 996-9930 Monday to Friday – 8 AM to 5 PM 355 Forest Ave, Staten Island, NY 10301
Verizon Fios Store (973) 357-3940 Mon to Fri – 10 AM to 9:30 PM, Saturday – 10 AM to 10 PM, Sunday – 11 AM to 7 PM 301 Main St, Paterson, NJ 07505
Verizon Fios Store – Woodbridge (732) 734-8001 Monday to Saturday – 10 AM to 9 PM 851 St George Ave, Woodbridge Township, NJ 07095
Verizon Authorized Retailer, Your Wireless (718) 591-3600 Mon to Fri – 10 AM to 9 PM, Saturday – 10 AM to 8 PM, Sunday – 10 AM to 7 PM 177-01 Union Tpke, Fresh Meadows, NY 11366
Verizon Fios (844) 591-7788 Mon to Fri – 8 AM to 8 PM, Saturday – 12 PM to 5 PM Larchmont, NY 10538
Verizon Fios 1 E Pratt St, Baltimore, Md 21202, Baltimore, MD 21201
Verizon Fios Store (215) 473-3333 Mon to Fri – 9 AM to 6 PM, Saturday – 10 AM to 6 PM 7646 City Ave, Philadelphia, PA 19151
Verizon Fios Store (215) 516-1200 Mon to Fri – 9 AM to 6 PM, Saturday – 10 AM to 6 PM 9475 Roosevelt Blvd, Philadelphia, PA 19114
Verizon Fios Store (412) 361-0827 Monday to Saturday – 10 AM to 6 PM 122 Bakery Square Blvd, Pittsburgh, PA 15206
Verizon Fios (844) 623-9005 Mon to Fri – 8 AM to 8 PM, Saturday – 10 AM to 6 PM Allison Park, PA 15101
Verizon Fios Store (888) 526-9222 Monday to Saturday – 10 AM to 6 PM 3010 Avenue H, Brooklyn, NY 12210
Verizon Fios Store (757) 631-0692 Monday to Saturday – 10 AM to 6 PM 4224 Virginia Beach Blvd, Virginia Beach, VA 23452
Verizon Fios Store (703) 492-5005 Monday to Saturday – 10 AM to 6 PM 2453 Prince William Pkwy, Woodbridge, VA 22192

Verizon Fios Chat Support

In case you don’t want to call then you can get assistance through the live chat as well. Initiating the Verizon Fios Live chat support is very easy; all you need to do is visit the official website. On the official website, you will find a link to start the live chat at the bottom right corner. Alternatively, you can also start the Verizon Online chat support through the official contact page – https://www.verizon.com/support/residential/contact-us/homepage.html

Community Forum

You can also discuss your problems at the Verizon Fios community forum. At the forum, you may get help not only from the Verizon Fios technical support agent but also from other fellow users as well.  A lot of questions are already posted on the forum you can also read them to get a solution to the problem you are facing.

Social Media

The Customer service team of Verizon Fios also has its presence on social media as well. You can use various social media channels including Twitter and Facebook to get assistance in resolving your Verizon Fios issues. Here are the various methods on social media by which you can contact Verizon.

  • Verizon Official Facebook Page: You can contact Verizon team through Facebook very easily. You should note that Facebook is not an ideal way to get the Verizon technical support. However, the page of Verizon on Facebook is marked as “Very responsive” which means it is highly probable that you will receive a response after your message them. You can opt for Facebook support for general queries. In case you have a complicated technical issue then we recommend you to opt for other communication channels. Here is the link to the official Facebook page of Verizon Fios – https://www.facebook.com/Fios/
  • Verizon Twitter handle: Similarly to the Facebook, you can also get the resolution to your Verizon Fios problem through twitter as well. You can follow the official Verizon Fios twitter handle to get the latest news regarding the policy changes, new service and products of Verizon. Check the following link to open the official twitter account of Verizon Fios -http://twitter.com/verizonfios
  • Verizon Instagram: You can also follow Verizon on Instagram as well. Through official Instagram of Verizon, you can stay in touch with the latest news and events related to the Verizon products and services. The company is very active on instagram posting regular updates and stories. The fan following of Verizon on instagram is also fairly big. So, if you want to remain in touch with the Verizon news then you should follow them on Instagram. Click on the following link to check official instagram of Verizon – https://www.instagram.com/verizon/
  • Verizon Youtube: Although Youtube is not the best way to talk to a representative of Verizon tech support team, you can still get some valuable information from the official Youtube channel of Verizon. You can check out various self help videos and tutorial on Verizon Youtube channel. These videos can help you a lot in resolving various problems related to Verizon products. You can check the official Verizon Youtube channel by clicking the following link – https://www.youtube.com/user/verizon/Verizon

Frequently Asked Question

  1. How can I sign in to my Verizon account online?

Logging into Verizon Internet account online is very simple. In order to do that, you just need to visit the “My Verizon Dashboard” by clicking on the official link i.e. https://www.verizon.com/home/myverizon/.   Once you are logged in, you will be able to pay your bills, request for service and check the tutorial videos.

  1. Where I can find the default login credentials of my Verizon Fios Quantum Gateway router?

You can check the default wireless network name (ESSID) along with the wireless password at the sticker located on the side of your Verizon Fios Quantum Gateway (G1100).

  1. Verizon Fios not able to connect to the Internet

The most common problems reported by Fios users are generally related to internet connectivity. If you are also facing problem in connecting to the internet using Fios by Verizon then you should follow the steps given below:

  • First of all, you need to verify that all the cables are connected securely to the router on the back side.
  • Ensure that the power adapter is also firmly connected to a power source at the wall outlet.
  • You should try to avoid power strips as much as possible. It is so because power strips may interrupt the constant power supply to the router.
  • In case your Verizon Fios router is plugged into a GFCI outlet then you should ensure that the outlet has not tripped and it doesn’t require a reset.
  • If the problem continues even after trying all the measures mentioned above then you should seek help by dialing Verizon Fios support contact number.
  1. My Verizon Fios TV is not showing any picture

You should check the following troubleshooting steps in order to resolve such issues.

  • Firstly, you should make sure that your TV is plugged into a power source.
  • Change the channel and see if the problem gets fixed or not.
  • Unplug the cables form both Set Top Box and TV.
  • Check the connectors on both ends for any damage.
  • Examine the entire length of the cable to see if there is any visible damage.
  • Restart your STB and see this resolves the problem.
  • In case the problem continues then it is better to let the specialist handle the issue by dialing Verizon Customer Service helpdesk number.