Ever since its merger with Time Warner Cable and Bright House Networks, Charter Spectrum has grown to become one of the most prominent Internet service providers in the United States. The specialty of Charter Spectrum internet service is its blazing speed and affordable packages. This is the reason why a lot of users are now opting for charter spectrum’s internet. To maintain full customer satisfaction and resolving various queries of the users Charter Spectrum Customer Service team is working tirelessly.

This tutorial is for those users who don’t know how to contact Charter Spectrum Customer support. Here we will list down all the phone numbers of various departments of the spectrum including business service number, internet support number etc. Apart from the phone number, we will also discuss other communication channels by which users can get in touch with the charter spectrum team.

Why Charter Spectrum Internet Support phone number is required?

There is no doubt that cutting-edge technologies are used by Spectrum to provide its internet service. However, the harsh reality is that there is no internet service that is free from all kinds of errors and issues. We have compiled a list of some very commonly reported Charter Spectrum issues as given below:

  • Spectrum internet not working

  • Charter Spectrum internet getting full speed

  • Spectrum internet not connecting

  • Unable to connect to spectrum wifi

  • Charter spectrum internet outage in my area

  • Unable to join spectrum wifi plus

  • Charter spectrum router not working

  • Charter spectrum internet down

  • Not able to test spectrum Internet speed

  • Issues related to Charter Spectrum Internet cost

To resolve all such issues you need to have someone with expertise. It is not possible that all the users who access the Internet have enough knowledge to fix issues without any help.  Such users can talk to the experts by calling Charter Spectrum helpline number. The specialists will not only help the users fix their problems but also help them use the internet in a much efficient way.

What is the Charter Spectrum Customer Support Phone Number?

The whole Charter Spectrum customer service is divided into many departments. We have listed the phone number of all the different departments as given below:

Spectrum Customer Service Contact Number (833) 780-1880

This phone number is for the resolution of general queries ranging from internet connectivity to billing. So, in case your spectrum internet is not working then you should dial this number. You may also give a call on this number if you have any discrepancy with your internet bill. However, if you are looking to order a new connection or have any query regarding the best deals and offers then your call might be redirected to the sales department. So, for sales related query it is recommended to call the sales team directly.

Spectrum Sales support phone number (833) 694-9256

This phone number is available exclusively for those users who want to order a new service of the charter spectrum including internet, TV or phone service. The waiting time on this helpline number is quite less as compared to the general customer service number. After calling this phone number, you can ask questions about the latest deals and offers of spectrum in your area. By doing so, you can get the best value for money Internet deals.

Department Support Number
Charter Spectrum Sales (833) 694-9256
Spectrum Customer Service Phone Number (833) 780-1880

How can I contact Charter Spectrum Business Internet Customer Support?

It is very easy to contact charter spectrum if you are a business Internet user. The special helpdesk numbers are available for business service users as given below:

Spectrum Business Customer Service Number (800) 314-7195

The business users can utilize this phone number for all kinds of general queries related to the charter spectrum business services. If you are a small business owner and wants to set up a new service with charter spectrum then you need to call this number. Generally, you won’t have to face much of waiting time on this number.

Charter Spectrum Enterprise Sales Representative (866) 850-5136

To order a new business Internet service of Charter Spectrum or finding swashbuckling offers and deals, a user may dial this helpline number. As soon as you give a call, you will be connected to a sales representative who will take you through all the promotions, deals and offers available for new business customers. Please note that you can inquire about all the offers on various services including phone, TV and Internet.

Department Support Number
Charter Spectrum Enterprise Customer Service (800) 314-7195
Spectrum Customer Business sales agent (866) 850-5136

Contact details of various Spectrum stores in different Cities

Here are the contact details of all the charter spectrum stores available across the United States.

Name of Store Address of store Phone number Working Hour
Spectrum 500 Time Warner Dr, Newport, NC 28570 (866) 874-2389 Mon – Fri: 9 AM to 6 PM

Saturday: 9 AM to 1 PM

Spectrum 1214 N Bragg Blvd, Spring Lake, NC 28390 (866) 874-2389 Mon – Fri: 9 AM to 5 PM
Spectrum 2222 South Blvd, Charlotte, NC 28203 (866) 874-2389 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

Spectrum Field Operations 148 Ostwalt Amity Rd, Troutman, NC 28166 (800) 892-4357
Spectrum 101 Innovation Ave # 100, Morrisville, NC 27560 (910) 226-2678 Mon – Fri: 7 AM to 9 PM

Saturday: 9 AM to 5 PM

Spectrum 910 7th St, Goldsboro, NC 27534 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum 1201B Raleigh Rd, Chapel Hill, NC 27517 (866) 874-2389 Mon – Fri: 9 AM to 6 PM

Saturday: 9 AM to 1 PM

Spectrum 3118-B Northline Ave, Greensboro, NC 27408 (888) 406-7063 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

Spectrum 144 N Cherry St Ste #3, Kernersville, NC 27284 (866) 874-2389 Mon – Fri: 9 AM to 6 PM
Spectrum 769 5th Ave, Brooklyn, NY 11232 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum 31-01 23rd Ave, Astoria, NY 11105 (866) 874-2389 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

Spectrum 100 Cable Way, Staten Island, NY 10303 (866) 874-2389 Mon – Fri: 9 AM to 5 PM
Spectrum 1360 3rd Ave, New York, NY 10075 (866) 874-2389 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

Spectrum 4211 Broadway, New York, NY 10033 (866) 874-2389 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

Spectrum 2554 Broadway, New York, NY 10025 (866) 874-2389 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

Spectrum 43 W 23rd St, New York, NY 10010 (866) 874-2389 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

Spectrum 700 Broadway, New York, NY 10003 (866) 874-2389 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

TWC – Spectrum 115 Essex Street, New York, NY 10002 (347) 991-9904 Every day – 6 AM to 10 PM
Spectrum 7010 Airport Rd, El Paso, TX 79906 (855) 757-7328 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Charter – Spectrum Cable 1412 N Valley Mills Dr #101, Waco, TX 76710 (254) 265-9373 Every day – 6 AM to 10 PM
Spectrum 14079 Senlac Dr, Farmers Branch, TX 75234 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum 1565 Chenault St, Dallas, TX 75228 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum 206 E Center St, Duncanville, TX 75116 (866) 874-2389 Mon – Fri: 9 AM to 6 PM

Saturday: 9 AM to 1 PM

Spectrum 3555 Legacy Dr, Frisco, TX 75034 (888) 406-7063 Mon – Sat: 9 AM to 7 PM

Sunday: 12 PM to 5 PM

Spectrum 11700 Princeton Pike, Cincinnati, OH 45246 (866) 874-2389 Mon – Sat: 10 AM to 9 PM, Sunday: 12 PM to 6 PM
Spectrum 4346 Belden Village St NW, Canton, OH 44718 (866) 874-2389 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

Spectrum 1919 Brittain Rd, Akron, OH 44310 (866) 874-2389 Mon – Fri: 9 AM to 7 PM, Saturday: 9 AM to 5 PM, Sunday: 12 PM to 5 PM
Spectrum 12556 Rockside Rd, Garfield Heights, OH 44125 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum 7 Severance Cir, Cleveland Heights, OH 44118 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum 2027 W 25th St, Cleveland, OH 44113 (866) 874-2389 Mon – Sat: 9 AM to 7 PM

Sunday: 12 PM to 5 PM

Spectrum 3770 E Livingston Ave, Columbus, OH 43227 (866) 874-2389 Mon – Fri: 9 AM to 6 PM

Saturday: 9 AM to 1 PM

Spectrum 1015 Olentangy River Rd, Columbus, OH 43212 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

TWC – Spectrum 4855 Pintail Creek Dr, Canal Winchester, OH 43110 (614) 689-1293 Every day: 7 AM to  10 PM
Spectrum 11935 Valley View St, Garden Grove, CA 92845 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum 1437 S Harbor Blvd #14, Fullerton, CA 92832 (866) 874-2389 Mon – Sat: 9 AM to 8 PM

Sunday: 12 PM to 5 PM

Spectrum 26487 Ynez Rd suite g suite g, Temecula, CA 92591 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum Retail Store 3655 Riverside Plaza Dr, Riverside, CA 92506 Mon – Sat: 9 AM to 7 PM

Sunday: 12 PM to 5 PM

Spectrum 440 El Cielo Rd, Stes 9 & 10 Suites 9 & 10, Palm Springs, CA 92262 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum 13179 Black Mountain Rd ste l, San Diego, CA 92129 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum Store 3051 Clairemont Dr, San Diego, CA 92117 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Spectrum 2310 N Bellflower Blvd #102, Long Beach, CA 90815 (866) 874-2389 Mon – Fri: 9 AM to 7 PM

Saturday: 9 AM to 5 PM

Charter Spectrum Customer Service web pages

Let’s go through some of the web pages of Charter Spectrum as given below:

Spectrum and Time Warner Cable Customer Service

Charter Spectrum, Bright House Network and Time Warner Cable are now the same company. After this merger, the primary support and services pages of all three companies are also merged. From this page, you can check the direct links to the resources of each company. For helping the customers, a help database is also available on this page through which they can get solutions to basic internet, TV and phone service problems.  Check the following link to open this web page – spectrum.com/contact-us.html#spectrum

Charter Spectrum service cancellation and customer retention page

This page is created especially for those users who want to change or cancel their current Spectrum services. Please note that it is not possible to directly cancel your services online. In order to cancel the service, you first need to talk the Charter Spectrum representative and submit the termination request. The representative may offer you some deals and discounts in order to retain you as a customer. Open the following link to check the complete information – spectrum.net/support/manage-account/change-or-cancel-service/

Spectrum Business Support page

The business support page of the spectrum internet provides information on various methods to set up and make payments online. Apart from this, you can also find information on maintaining and signing in to your account through this page. You may also visit the Spectrum Business support page to know about current service outage, weather outage, accessing your call logs and various other details. Here is the link to open charter Spectrum business customer service page: spectrumbusiness.net/contactus

Charter Spectrum Business Service Cancellation

If you want to cancel, change or move your Charter Spectrum business service then you can find all the related information on this page. As we have discussed earlier you cannot cancel your service online directly. If you determined to cancel your services then you need to talk to the Charter Business support representative and submit a termination request. The representative may try to convince you by offering better deals etc. The link to the cancellation page is as follows: https://www.spectrumbusiness.net/support/my-account/change-or-cancel-service-0

How to contact Charter Spectrum of Social Media?

Here are the different social media communication channels through which you may contact Spectrum representatives.

 Spectrum Twitter Handle

The support team of spectrum is quite active on Twitter. In case you want to get in touch with an executive of the company then you can tweet to the official handle of the company. Although, spectrum uses twitter for general promotional stuff you may get an answer to your query as well. The official twitter handle of Charter spectrum is “@Get Spectrum”. Link to official twitter account – https://twitter.com/getspectrum

Official Charter Spectrum Facebook Page

Similarly to the twitter, spectrum usually posts promotional stuff on Facebook as well. However, the company also responds to its customers quite regularly. As per Facebook, spectrum usually responds to a message within 1 hour. So, in case you have to any query then you can send a message to official FB page of Spectrum. Here is the link to the official Facebook page of spectrum: https://www.facebook.com/spectrum

Youtube Channel of Charter Spectrum

Spectrum also has a Youtube channel which can be immensely helpful to the users. On this channel, you will find a lot of self-help videos by which you can fix the issues related to the Charter spectrum phone, TV and internet. In addition to this, videos about various deals and offers of Spectrum are also available on this channel. You can check the official Youtube of Charter Spectrum by following this link – https://www.youtube.com/c/getspectrum

Charter Spectrum Instagram Account:

 Instagram is also a popular social media platform and Charter Spectrum maintains a very active presence there. If you follow the official Instagram account of Spectrum then you will never miss an update about the latest deals and offers.  Check the following link in order to open the official Instagram account of charter spectrum: https://www.instagram.com/getspectrum/

Frequently Asked Questions (FAQs)

Question – 1) How can I test my Charter Spectrum Internet Speed?

Answer: Testing the speed of your spectrum Internet account is very easy. All you have to do is use the tool specially developed to check the Internet speed by clicking the following link – https://www.instagram.com/getspectrum/

Question – 2) Where I can found default spectrum wifi network name and password?

Answer: The wifi network name (SSID) along with the password is available on equipment label at the back of the router. 

Question – 3) What is the procedure to reset the spectrum router?

Answer: A lot of different types of routers are used by Spectrum. The exact procedure to reset your router depends upon the model and version of the router you are using. Generally, you can reset a router by removing the power cable and plugging it back in after 30 seconds.

Question – 4) Do I have to pay some extra charge if I cancel my service?

Answer: No, you won’t have to pay anything. A no termination fee policy is followed by Charter Spectrum. So, you can cancel your service whenever you want without worrying about any extra charges.

Question – 5) How can I pay my Spectrum Bill?

Answer: In order to pay your bill, you need to visit the customer account page of Spectrum. On this page, you have to sign-in and click on the “Make a Payment” link. Various payment options will be available as soon as you click on this link.